I often like to remind myself the importance of product experience. For me, one
great example recently is Kindle Word-Wise. Word-Wise is essentially showing a
short 4-6 words vocabulary definition above a word for difficult words. The
definition is based on context and very concise. This is extremely helpful for a
non-native speaker like myself who wants to get a better hold of what author
is saying.
I used to pirate books from the internet and send them to Kindle.
It was cheap
and essentially the same as buying an original book.
However, after Word-Wise,
it completely changed my behavior: I
started buying original books and would
spend on average $100 per
month on books (5 books per month, $20 on
average per book).
I am guessing that underlying this feature is technology like LLM,
which
identifies definitions based on context and gives a very
concise version of that
definition. This way of leveraging
technology into a product delivers beautiful user
experience and is economically viable.
This taught me that improvement on end-to-end product experience
makes a
HUGE difference on customers.